We’re all about making the best sales tracking application for our users here at Stride. We try to roll out new features as quick as we can, and the latest ones to roll off the line are document storage, CSV Import/Export, and new performance updates. With file uploads, now you can easily keep the files related to your deals in one simple location.
Over the last couple weeks we’ve been looking at ways to better communicate with our users. Email only goes so far, and it’s difficult to separate what’s important over the noise. This is very important to us as we want to give every one of our users the highest level of service and support that we can.
Additionally, we wanted to keep an open-line with our users and make it easy for them to get in touch with us.
We built Stride to suit our needs, because there was nothing available that did what we wanted.
With all of us being startup junkies, we not only wanted to build something for our own use, but for everyone to use. Sometimes, the best products are built from needs and passions, not necessarily revenue and customers. But when we came up with the idea, we immediately knew that there were many of you also looking for a product like ours. Built with passion, love, and sweat; this is Stride, in two weekends.
One of the things that makes working on Stride so much fun for me is how engaged and passionate our users are about it. That means that, among other things, that we get a lot of feedback through email, Twitter, and UserVoice.
We read every single piece of input we get and try really hard to make sure that we not only consider each carefully, but respond honestly and frankly. We appreciate all of it — positive and negative, large and small. Please keep it coming.
That said, we can’t implement every idea that comes our way. We have finite time, resources, focus, and sanity.
Reliably delivering time-based emails (daily, weekly, etc.) to users has always been a little tricky for web-based applications. There are multiple possible failure points, and we need to contend with different time zones.
Currently, Stride sends two time-based emails:Your Monday morning weekly recap Task reminders
We wanted both of these emails to arrive in the user’s inbox in the morning. At first, this seems like a simple specification; we’ll just send the emails off at 7am.
But hold on a minute — if we send the Monday morning email at 7am PST, users in New York won’t get their email until 10am, and even worse, our users in Australia won’t get it until 1am on Tuesday; that certainly isn’t Monday morning.
When people think of design, often they think of visual design: how things look. When I’m designing Stride, that’s a big part of my job, but design isn’t fundamentally an aesthetic exercise — it’s a functional one.
The part of Stride’s interface that I’m the happiest with right now is the interface for choosing your timezone. You’d expect that to look something like this:
It’s not too bad, and it’s far and away the easiest solution to implement, but we’re asking the user to make a decision. As a user, each decision I have to make while using an app, however minor, is keeping me from using the app for whatever inspired me to sign up for it in the first place.